What is VoIP?

Voice over Internet Protocol (VoIP) allows users to talk much as they would using conventional landline telephones, except that the call is routed over the internet. This brings many advantages for business users, and The Hive Cloud is an industry leader in bringing this exciting new way of communicating to our customers.

Our hosted phone system is a simple, reliable, secure and low cost business telephony solution. Just plug one of our phones into any LAN socket , or connect to the internet using the handsets' built in Wi-Fi capabilities, and you can instantly  talk to anyone using the system anywhere in the world for free!

Why use VoIP?

  • Simple plug-and-play functionality - either plug one our VOIP phones into a router or connect it to the internet via Wi-Fi, and you are ready to go, no computer required!*
  • Low call charges – all calls to other phones registered to your account are free wherever you are in the world. Just plug your phone into a router in New York and you will connect directly to your sales office in London without spending a penny. Calls to outside landlines and mobile numbers are also cheaper, saving you around 50% of the cost on traditional fixed line providers, or 25% on internet providers such as Skype**
  • Low start-up costs – there is no need to purchase expensive in-house PBX or phone systems (all you need is an internet connection and one of our VOIP phones*), and no need to commit to a lengthy fixed line contract.  A contract with us is for just 30 days, so you only spend what you need to!
  • Flexibility – not only is using our service location independent, allowing you to move office or expand your services as needed, but it is easy to dynamically add to or remove the number of extensions, as suits your current business needs.

*Using a VoIP phone is by far the simplest and most convenient way to connect to our service for the majority of our customers. However, the service is also available via software for any desktop computer or notebook, and via aps for the iPhone, iPad, Windows and Android phones and devices.

A 30 day contract with us costs from just £3 per extension per month**

**To see a listing of our line rental charges, call charges and VoiP Handset prices for our Standard Hosted VoIP package, please see here.

Professional Hosted VoIP

Choosing our standard, low cost VOIP service to deal with your company’s phone communication needs is already a smart move. We are also pleased to offer additional services, which give extra functionality and help to provide a seamless experience for your customers.

Call Recording

  • Calls are recorded in real time and saved as MP3’s
  • It is easy to configure the system to record only those calls you wish recording
  • Calls are stored (1 or 6 year retention available) on a secure,  easily searchable on-line archive
  • Recordings can be easily emailed so discussions can be shared with those who need to know

Call Direction

  • Give your business a professional feel with telephone call direction e.g. ‘For customer service, please press 1’
  • Calls can be connected to wherever suits you – an internal connection, an outside line, voicemail, a group of numbers or even a nested Call Direction menu
  • The basic package allows you to choose from a range of standard menu prompts
  • Or you can create personalised prompts for a small extra fee

***To see a listing of our line rental charges, call charges and VoiP Handset prices for our Professional Hosted VoIP package, please see here.

If you’d like to find out more about any of our VOIP services and discuss how they can help your business, please don’t hesitate to Contact our friendly, knowledgeable sales team now!

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